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Return and Exchange Policy

Toronto Boutique Exchange Policy: 

Exchange within 15 days for different item or store credit. No refunds. Thank-you for supporting small business!

Returns and Exchanges for Online Purchases:

Need to exchange or return an item you just purchased online? No problem! Please carefully read our return policy below and contact us if you have any further questions at: damzels@damzels.com

Online Returns & Exchanges within Canada:

You are eligible for a full refund if the unworn product arrives back to us within 10 days from when the order was originally delivered.

Items received back within 11-30 days will be eligible for an online store credit, good for 1 year.

Need a quick size exchange? Purchase your new size of the same style online immediately after receiving the item (if available) and the previous size purchased will be refunded once received back by us.

Return packages received after 30 days will be refused, shipped back at buyer’s expense, or donated to charity. No portion will be refunded or credited.

To be eligible for a refund or exchange you must first request and then fill out a Return Authorization (RA): 

Email us : damzels@damzels.com  Subject: RA Request.

  • An email will be sent to you with a RA form to fill out (please note, expect up to 3 days for our reply with the RA)
  • Once the RA is reviewed, we will issue you an RA# via email with instructions.
  • Return parcels are to be addressed to:
DollFactory by Damzels
c/o Online Purchases
394 Roncesvalles Ave
Toronto, On


**Please note that all return shipping fees are at the buyer’s expense. We recommend you insure your return packages, as lost packages are solely the responsibility of the buyer and will not be eligible for a refund.  

Online purchases can also be exchanged in person at one of our two Toronto boutiques. In order to do so you must fill out the RA form so we can arrange an in-store exchange. In-store exchanges of items purchased online follow our in-store policy, see below for more information. To receive your instore RA form please email us at: damzels@damzels.com Subject: Instore RA

Toronto Boutique Exchange Policy: Exchange within 15 days for different item or store credit. No refunds.

Items that are NOT refundable or exchangeable:

Sale items, swimwear, and hosiery are all final sale.

Items without their original tags, worn items, altered items, stained items (lipstick, deodorant, or other), items with odour (perfume, cigarettes, pets, or other), damaged items, and otherwise incomplete items (missing belts, buttons, or tags) will not be eligible for return or exchange.

Items sent back to us that are not eligible for return will be shipped back at buyer’s expense, or donated to charity.

U.S & International Returns:

Return and exchange policy same as above. Please note that any additional cost of customs, taxes or duties incurred are the sole responsibility of the purchaser, and are non-refundable.


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